Terms & Conditions

1. About KleenHire and these Terms

KleenHire is a technology platform operated by GARLEY GROUP PTY LTD ("Garley Group", "KleenHire", "we", "us" or "our") through the website, applications and related services made available under the KleenHire brand (together, the "Platform").

The Platform is designed to help cleaning businesses identify, communicate with and potentially engage cleaning professionals, subcontractors, workers and other service providers. It may also provide workforce-management, matching, messaging, record-keeping, notification and AI-assisted features.

By creating an account, purchasing a subscription, accessing paid features or otherwise using the Platform, you agree to these Terms, our Privacy Policy and, where applicable, our Refund & Cancellation Policy. If you use KleenHire for a company or other organisation, you represent that you are authorised to bind that organisation to these Terms.

2. Eligibility and accounts

• You must be at least 18 years old and legally capable of entering into a binding agreement.
• You must provide information that is accurate, current and not misleading and keep your account information reasonably up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, except to the extent caused by a security failure for which KleenHire is legally responsible.
• You must promptly notify us if you reasonably believe your account has been compromised or used without authority.
• You must not create accounts using false identities, impersonate another person or business, or create accounts to evade a suspension or restriction.

3. KleenHire is a platform - not the employer or party to the work arrangement

Unless we expressly agree otherwise in writing for a particular service, KleenHire provides technology that facilitates introductions and communications between users. KleenHire does not itself hire, employ or engage cleaning professionals to perform cleaning work for business users, and KleenHire is not a party to the employment, contractor, subcontractor, work order or other services arrangement that users may enter into with each other.

KleenHire does not ordinarily determine a worker's wages, contractor fees, working hours, method of performing work, employment benefits, leave, superannuation, tax treatment or other terms of an engagement between users. Those matters are for the relevant users to agree and manage in accordance with applicable law.

Nothing in these Terms is intended to exclude or limit any right or protection that a worker, contractor or business may have under the Fair Work Act 2009 (Cth), workplace health and safety laws, workers compensation laws, anti-discrimination laws or other applicable legislation, including any laws applying to regulated workers or digital labour platforms where those laws apply.

4. Employment and contractor classification

A label used on a profile or in an agreement does not determine whether a person is legally an employee, independent contractor, subcontractor or another type of worker. The legal status of a relationship depends on the applicable law and the real substance, practical reality and circumstances of the relationship.

• Business users are responsible for determining the correct legal form of engagement for each person they engage.
• Users are responsible for complying with applicable minimum pay, award, leave, superannuation, payroll tax, PAYG withholding, workers compensation, record-keeping, right-to-work and other employment or contractor obligations.
• Users must not use KleenHire to facilitate sham contracting, unlawful underpayment or avoidance of statutory entitlements.
• Information made available through KleenHire about employment, contracting or compliance is general information only and is not legal, tax or workplace-relations advice.

5. Responsibilities of cleaning businesses

• Provide accurate and sufficiently detailed information about work opportunities, locations, expected duties, timing, access requirements, known hazards and any mandatory qualifications or experience.
• Conduct their own interview, reference, identity, right-to-work, qualification, licence, insurance and suitability checks to the extent appropriate for the proposed engagement.
• Ensure workplaces and job sites are reasonably safe and comply with applicable work health and safety obligations.
• Provide any legally required induction, equipment, personal protective equipment, training, supervision or information applicable to the engagement.
• Pay workers and contractors correctly and on time in accordance with the arrangement between them and applicable law.
• Treat users lawfully and professionally and not discriminate, harass, threaten or retaliate against a user.
• Not represent that KleenHire has guaranteed, employed, endorsed or certified a worker unless KleenHire has expressly stated this in writing.

6. Responsibilities of cleaning professionals and other workers

• Provide accurate information about identity, experience, availability, service area, qualifications, licences, insurance and work rights where those details are requested or provided.
• Do not upload forged, altered, expired or misleading credentials or verification documents.
• Only accept work that you are legally entitled and reasonably competent to perform.
• Comply with lawful workplace directions, safety requirements and applicable professional obligations when engaged by another user.
• Communicate professionally and promptly about availability, cancellations or material changes.
• Be responsible for your own tax, insurance and business obligations where you are genuinely engaged as an independent contractor.

7. Profiles, verification and checks

KleenHire may allow users to provide identity information, work history, references, qualifications, certificates, insurance details, profile photographs, availability information and other records. KleenHire may also display verification indicators or status labels.

Unless we expressly state otherwise, a verification indicator only means that KleenHire or a service provider has completed the particular check described for that indicator. It is not a guarantee that a person is trustworthy, safe, competent, suitable for a particular job, free from misconduct, correctly classified for employment purposes or able to meet every legal requirement.

Business users remain responsible for their own hiring and engagement decisions. Users should not rely exclusively on a profile, rating, automated match, verification badge or document displayed through the Platform.

8. Arrangements and payments between users

Unless a particular KleenHire feature expressly states otherwise, any agreement concerning work, wages, contractor fees, invoices, reimbursements, cancellation charges, expenses, equipment or other payments is directly between the users involved.

KleenHire is not responsible for unpaid wages, unpaid contractor invoices, superannuation, tax, deductions, expenses, property damage claims or other financial disputes between users, except to the extent that liability cannot lawfully be excluded or the dispute directly concerns a payment made to KleenHire for KleenHire services.

9. Subscriptions, fees and billing

• Prices, billing intervals and included features are displayed at or before purchase.
• Unless clearly described as a one-time purchase, a recurring subscription automatically renews for the same billing interval until cancelled.
• By starting a recurring subscription, you authorise KleenHire and its payment processor to charge the applicable subscription price and disclosed taxes at each renewal until cancellation.
• You can cancel using the cancellation functionality made available in your account or by contacting us at support@kleenhire.com.au. Cancellation stops future renewals and, unless otherwise stated at purchase, paid access continues until the end of the current paid billing period.
• Failure to use the Platform does not by itself cancel a subscription.
• If a payment fails, we may retry the payment and may restrict paid features until the outstanding amount is successfully paid.
• We may change future pricing or subscription features by giving reasonable advance notice. A price change will apply no earlier than the next renewal after the notice period stated in the notice. You may cancel before the new price applies.

Refunds and credits are governed by the Refund & Cancellation Policy and applicable law, including the Australian Consumer Law.

10. No guarantee of work, workers or outcomes

KleenHire does not guarantee that any user will receive a particular number of applicants, enquiries, responses, matches, job opportunities or hires, or that a particular worker will be available, accept an opportunity, remain available or perform to a particular standard. A subscription purchases access to the features described for that subscription; it does not purchase a guaranteed hire, guaranteed worker response, guaranteed revenue, guaranteed staffing result or guaranteed volume of work.

11. Communications and contact information

KleenHire may provide in-platform messaging, notifications or other communication tools. Contact details may be displayed, withheld or disclosed depending on the feature, plan, user settings and consent applicable at the time. Users must not misuse contact information obtained through KleenHire.

• Do not harvest, sell, publish or distribute another user's personal information without lawful authority.
• Do not use Platform contact information for unrelated bulk marketing, spam or unlawful solicitation.
• Do not attempt to bypass privacy controls or technical restrictions designed to protect user information.
• KleenHire may retain and review Platform communications where reasonably necessary for support, fraud prevention, safety, dispute handling, legal compliance or enforcement of these Terms, in accordance with the Privacy Policy.

12. Prohibited conduct

• Fraud, deception, impersonation, identity misuse or submission of false credentials.
• Harassment, threats, abuse, unlawful discrimination, exploitation or unsafe conduct.
• Scraping, crawling, automated harvesting, data mining or systematic copying of profiles, contact details, workforce data or Platform content without our written permission.
• Selling, licensing or commercially exploiting KleenHire user data or access credentials.
• Introducing malware, attempting unauthorised access, probing security controls or interfering with the operation of the Platform.
• Using bots or automation in a way that creates excessive load, circumvents limits or disadvantages other users.
• Using the Platform for unlawful work, unlawful employment practices or conduct that infringes another person's rights.
• Copying or reverse engineering the Platform except where applicable law gives a non-excludable right to do so.
• Account sharing outside the organisation or authorised users covered by the relevant subscription.

13. User content and reviews

You retain ownership of content you submit to KleenHire. By submitting content, you grant Garley Group a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, format and use that content to operate, secure, improve and promote the Platform, subject to our Privacy Policy and applicable law.

You must have the right to submit content and must not submit content that is unlawful, defamatory, misleading, discriminatory, infringing, malicious or that unlawfully discloses another person's confidential or personal information.

Where reviews or ratings are available, they must reflect genuine experiences. We may investigate, moderate, remove or restrict content where we reasonably believe it breaches these Terms, is fraudulent or creates a safety, legal or integrity risk.

14. Intellectual property

The Platform, KleenHire branding, software, interfaces, databases, compilations, designs, text, graphics and other materials created by or for Garley Group are owned by or licensed to Garley Group and are protected by intellectual property laws. Except for the limited right to use the Platform under these Terms, no intellectual property rights are transferred to you.

15. AI, matching and automated features

KleenHire may use software, algorithms or artificial intelligence to assist with matching, search, recommendations, message drafting, support, moderation, record organisation, staffing workflows or similar functions. Automated outputs may be incomplete, inaccurate or unsuitable for a particular situation.

Users remain responsible for material hiring, engagement, safety and business decisions. Unless expressly stated otherwise, an AI-generated recommendation or ranking is not a warranty or endorsement by KleenHire.

Where applicable law requires transparency, review rights or other safeguards for automated decision-making, KleenHire will apply those requirements to the extent they apply.

16. Safety, insurance and incidents

Users are responsible for assessing and managing risks associated with work arranged through the Platform. Depending on the relationship and jurisdiction, this may include appropriate public liability insurance, workers compensation insurance, motor vehicle insurance, professional insurance, licences, permits, inductions and workplace safety systems.

If you become aware of an immediate threat to health or safety, contact emergency services or the appropriate authority first. You may also report serious safety concerns to KleenHire so that we can consider appropriate Platform action.

17. Platform availability and third-party services

We aim to provide a reliable Platform but do not promise uninterrupted or error-free availability. Maintenance, updates, telecommunications failures, cyber incidents, payment processor issues, cloud-service outages and events outside our reasonable control may affect access.

The Platform may rely on third-party services such as payment processors, hosting providers, messaging providers, analytics services and authentication providers. KleenHire is not responsible for a third party's independent acts or omissions, except to the extent the law makes us responsible for them.

18. Suspension, restrictions and termination

We may restrict, suspend or terminate an account where reasonably necessary to protect users, the Platform or Garley Group, including for non-payment, fraud, serious safety concerns, unlawful conduct, repeated or material breaches of these Terms, misuse of data, security threats or credible complaints requiring investigation.

Where appropriate and lawful, we will give notice of the reason and a reasonable opportunity to respond before permanent termination. We may act immediately where reasonably necessary to address serious misconduct, fraud, safety, security or legal risk.

Nothing in this section limits any statutory process or protection that applies to a user, including any applicable Fair Work protections relating to deactivation of an employee-like worker from a digital labour platform.

You may stop using KleenHire at any time. Ending an account does not automatically create a refund entitlement and does not affect rights, payment obligations or liabilities that arose before termination.

19. Complaints and disputes between users

Users should first attempt to resolve ordinary work, payment or engagement disputes directly with each other. KleenHire may, but is not required to, provide communication records, reporting tools or reasonable assistance where appropriate and lawful.

KleenHire does not act as a court, tribunal, employment adviser or arbitrator for disputes between users. We may make Platform-access decisions separately from the legal merits of an underlying dispute.

20. Australian Consumer Law and non-excludable rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or other protection under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law, where that right or protection cannot lawfully be excluded, restricted or modified.

Where our liability for a breach of a non-excludable guarantee relating to services may lawfully be limited under the Australian Consumer Law, our liability is limited, at our option and to the extent permitted by law, to supplying the services again or paying the cost of having the services supplied again.

21. Disclaimers and limitation of liability

To the maximum extent permitted by law, KleenHire is not responsible for the conduct, omissions, representations, work quality, reliability, safety, legality, solvency or payment practices of another user, or for losses arising from a work arrangement entered into between users.

To the maximum extent permitted by law, Garley Group is not liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity or loss arising from another user's conduct, except to the extent such liability cannot lawfully be excluded.

For claims that may lawfully be limited and that do not arise from Garley Group's fraud, wilful misconduct, gross negligence, infringement of your intellectual property rights, breach of confidentiality or privacy obligations, or personal injury or death caused by Garley Group, Garley Group's aggregate liability arising out of the Platform is limited to the greater of AUD $100 and the fees you paid to KleenHire during the six months immediately preceding the event giving rise to the claim.

This section does not make you responsible for loss caused by Garley Group to the extent Garley Group is legally responsible for that loss.

22. Indemnity for user-caused third-party claims

To the extent permitted by law, you indemnify Garley Group and its officers and personnel against reasonable losses, liabilities, damages and third-party claims to the extent they are caused by your unlawful conduct, your material breach of these Terms, content you unlawfully submit, or a work arrangement for which you are legally responsible.

This indemnity is reduced to the extent a loss was caused or contributed to by Garley Group's breach, negligence or unlawful conduct.

23. Changes to these Terms

We may update these Terms to reflect changes to the Platform, law, security requirements or business operations. If a change materially disadvantages existing users, we will take reasonable steps to provide advance notice before the change takes effect, unless earlier action is reasonably required by law, security or an urgent safety issue. Continued use after the effective date of an updated version constitutes acceptance of the updated Terms to the extent permitted by law.

24. General terms

• If any provision is invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions continue to operate.
• A failure or delay by either party to exercise a right does not automatically waive that right.
• You may not transfer your account or assign these Terms without our consent, except where the law provides otherwise. Garley Group may transfer these Terms as part of a genuine corporate restructure, merger, acquisition or sale of the KleenHire business, subject to applicable law.
• These Terms, together with policies expressly incorporated into them, form the agreement concerning your use of the Platform.

25. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Subject to any non-excludable right to bring a claim elsewhere, the parties submit to the courts and tribunals having jurisdiction in New South Wales.

26. Contact

Questions about these Terms can be sent to support@kleenhire.com.au. KleenHire is owned and operated by GARLEY GROUP PTY LTD.