Refund Policy

1. Overview

At KleenHire, we strive to provide excellent service to all our users. This refund policy outlines our approach to handling refund requests on a case-by-case basis.

2. Refund Eligibility

Refund requests will be evaluated based on the following criteria:

• Genuine service issues or technical problems on our platform
• No excessive use of platform features (as determined by our fair use policy)
• No violation of our Terms & Conditions
• Account in good standing with no fraudulent activity
• Request submitted in a timely manner with proper documentation

3. Non-Refundable Items

The following items are generally not eligible for refunds:

• Services already rendered or platform access already provided
• Changes of mind or business direction
• Services used in violation of our Terms & Conditions
• Accounts terminated for fraudulent activity or policy violations
• Fees associated with third-party payment processing

4. How to Request a Refund

To request a refund:

1. Contact our support team at support@kleenhire.com.au
2. Include your account email and detailed reason for refund request
3. Provide documentation of any service issues or technical problems
4. Our team will review your case and respond within 2 business days

5. Processing Times

Once a refund is approved, processing times vary by payment method:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days

6. Evaluation Process

All refund requests are evaluated individually based on the specific circumstances and our refund eligibility criteria. We reserve the right to approve or deny refund requests at our discretion.

7. Exceptional Circumstances

In exceptional circumstances (service outages, technical issues, etc.), we may offer refunds or credits outside of our standard policy at our discretion.

8. Contact Us

For refund requests or questions about this policy, please contact us at: support@kleenhire.com.au

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date.