Privacy Policy

1. Introduction

KleenHire ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect cleaning business owners with cleaning professionals.

2. Information We Collect

Personal Information:

• Name, email address, phone number
• Business information (for business owners)
• Location and service area details (suburb level only)
• Profile photos and descriptions
• Payment and billing information

Location Information:

We collect location information to help match cleaning professionals with nearby opportunities. However, we only share suburb-level location information publicly. Your full address is never shared with other users.

Usage Information:

• Platform usage patterns and preferences
• Message history and communication logs
• Search queries and browsing activity
• Device information and IP addresses

3. How We Use Your Information

We use collected information to:

• Facilitate connections between business owners and cleaners
• Process payments and manage subscriptions
• Provide customer support and platform improvements
• Send important notifications and updates
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

Subscription-Based Contact Information Access:

Your contact details (email address and phone number) are protected by our subscription system. Only business owners with active paid subscriptions can access the contact information of cleaning professionals. Free users can browse profiles but cannot see contact details or send messages.

• Profile Visibility: Basic profile information (name, suburb, services) is visible to all users
• Contact Information: Email and phone numbers are only visible to subscribers
• Location Sharing: Only suburb-level location is shared; full addresses are never disclosed
• Service Providers: Third-party services that help us operate the platform (payment processors, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Secure hosting and infrastructure

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt-out of marketing communications
• Request data portability
• Object to certain data processing activities

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

8. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Account data is typically deleted within 30 days of account closure, unless required for legal or business purposes.

9. International Data Transfers

Your information may be processed and stored in Australia and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

10. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

11. For Cleaning Professionals

If you are a cleaning professional using our platform, please note:

• By creating a profile, you consent to sharing your contact information with paying business owners
• You can control whether your profile is visible in search results
• You retain the right to modify or delete your profile at any time
• Only your suburb-level location is shared publicly, never your full address
• You can receive messages from paying subscribers and reply even if you don't have a subscription

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at: support@kleenhire.com.au