Privacy Policy

1. Who we are and scope

KleenHire is owned and operated by GARLEY GROUP PTY LTD ("Garley Group", "KleenHire", "we", "us" or "our"). This Policy applies to personal information handled through the KleenHire website, applications, communications, customer support and related services (the "Platform").

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements. We may also choose to apply similar privacy practices where a particular obligation does not strictly apply.

2. Personal information we may collect

Account and contact information

• Name, email address, phone number and account credentials.
• Business name, role, business contact details and related organisation information.
• Profile photograph, biography, service area, availability and preferences.

Professional, workforce and verification information

• Work history, cleaning experience, service capabilities and references you choose to provide.
• Qualifications, licences, certificates, insurance details or other credentials requested by a feature or voluntarily provided.
• Verification status, checks completed, records of document review and related compliance information where a verification feature is used.
• Information about work opportunities, applications, engagements, availability and user-to-user interactions.

Payment and subscription information

• Subscription plan, billing status, transaction identifiers, invoices, payment history and related billing information.
• Payment card details are generally processed by our payment provider rather than stored directly by KleenHire. We may receive limited payment metadata needed to administer your subscription and resolve billing issues.

Communications and support information

• Messages sent through the Platform and associated timestamps and delivery information.
• Support requests, complaints, reports, feedback and correspondence with us.
• Records reasonably required to investigate fraud, safety concerns, disputes or suspected breaches of our Terms.

Technical and usage information

• IP address, device and browser information, session information and security logs.
• Feature usage, searches, clicks, page views and other interactions with the Platform.
• Approximate location information derived from information you provide or technical signals. Public profile location is ordinarily limited to the level presented by the Platform, such as suburb or service area, rather than a private residential address.

3. Sensitive information and government identifiers

We do not seek to collect sensitive information unless it is reasonably necessary for a specific Platform function and we have consent or another lawful basis to collect it. If a feature allows you to submit information such as a police-check result or other sensitive information, we will handle it with additional care appropriate to the circumstances.

We do not use government-related identifiers as our own account identifiers. If we receive an identifier in a verification document, we use or disclose it only as permitted by law and for the purpose for which it was reasonably required.

4. How we collect information

• Directly from you when you register, create or update a profile, subscribe, contact support, submit a form or communicate through the Platform.
• From other users where they send messages, make reports, provide references or otherwise interact with you through KleenHire.
• Automatically through cookies, logs and similar technologies when you use the Platform.
• From service providers that support payments, hosting, authentication, communications, analytics, fraud prevention or verification.
• From publicly available or lawfully accessible sources where reasonably necessary for fraud, verification, safety or business purposes.

5. Why we collect, use and disclose personal information

• Create and administer accounts and profiles.
• Facilitate connections, matching, communications and staffing workflows between users.
• Provide search, notifications, subscriptions, billing, customer support and other Platform functions.
• Verify information or credentials where a verification feature is offered.
• Operate, secure, troubleshoot, monitor and improve the Platform.
• Prevent and investigate fraud, harassment, unlawful activity, account misuse, safety issues and security incidents.
• Personalise features and provide recommendations or AI-assisted functions.
• Send service messages, transaction notices and, where permitted, marketing communications.
• Comply with legal obligations, respond to lawful requests and establish, exercise or defend legal rights.
• Manage a corporate transaction such as a genuine merger, restructure, financing, acquisition or sale of the KleenHire business.

6. Profile visibility and sharing between users

Information you place on a KleenHire profile is intended to be visible to other users to the extent shown by the Platform and your settings. The exact information visible may vary by account type, subscription plan, feature and your choices.

• Basic professional information may include your name or profile name, suburb or service area, experience, services, availability, profile image, verification indicators and other information you choose to make part of your profile.
• Private contact information is not publicly displayed unless the Platform clearly indicates that it will be disclosed or you choose to share it. KleenHire may facilitate communication through in-platform messaging or other controlled communication features.
• A business user may receive information reasonably necessary to assess or manage a potential engagement where that information is provided through an applicable feature or with your consent.
• You should not include information in public or user-visible profile fields that you do not want other users to see.

7. Service providers and other disclosures

We may disclose personal information to service providers and professional advisers where reasonably necessary to operate KleenHire. These may include:

• Cloud hosting and database providers.
• Payment and billing providers.
• Email, SMS, push-notification and communications providers.
• Authentication, cyber-security, fraud-prevention and monitoring providers.
• Analytics and product-improvement providers.
• Verification providers where a verification feature is used.
• AI and software providers used to support Platform functions.
• Accountants, lawyers, insurers, auditors and other professional advisers.

We may also disclose information where required or authorised by law, to protect the safety or rights of users or others, to investigate suspected unlawful activity, or as part of a genuine business transfer or corporate restructure.

8. Overseas processing and disclosure

Some technology and service providers used by KleenHire operate internationally. As a result, personal information may be processed in or disclosed to recipients outside Australia. Likely locations include the United States and other countries in which our cloud, communications, payment, analytics or AI providers maintain infrastructure or support operations.

Where Australian privacy law requires us to take steps in relation to an overseas disclosure, we will take reasonable steps required by that law. Provider locations can change over time, so we may update this section as our service-provider arrangements change.

9. Cookies, analytics and similar technologies

KleenHire may use cookies, pixels, local storage, logs and similar technologies to keep users signed in, remember preferences, measure Platform performance, understand usage, prevent fraud and improve the user experience. You can control some cookies through your browser or device settings, although disabling certain technologies may affect Platform functionality.

10. Marketing communications

We may send marketing emails, SMS or other commercial electronic messages where we have consent or another lawful basis to do so. Marketing messages will identify the sender and include a way to unsubscribe where required by law.

You can opt out of marketing at any time using the unsubscribe function in a message or by contacting us. We may still send non-marketing service messages that are reasonably necessary to administer your account, subscription, security or transactions.

11. AI and automated processing

KleenHire may use algorithms or artificial intelligence to assist with search, matching, recommendations, support, message drafting, moderation, fraud or safety signals, record organisation and staffing workflows. The types of information used depend on the relevant feature and may include profile information, service area, availability, experience, preferences, Platform activity and communications or records associated with the feature.

KleenHire aims to use automated tools as assistance rather than as a substitute for appropriate human or user judgment in significant hiring and engagement decisions. If KleenHire uses personal information in automated decision-making that is subject to specific transparency requirements under applicable Australian privacy law, including requirements commencing on 10 December 2026, we will update and provide the information required by law.

12. Data security

We take reasonable technical and organisational steps designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, authentication, encryption where appropriate, monitoring, backups, secure hosting configurations and restrictions on internal access.

No online system can be guaranteed to be completely secure. You are responsible for keeping your credentials confidential and notifying us promptly if you suspect unauthorised access to your account.

13. Data retention and account deletion

We keep personal information for as long as reasonably necessary for the purposes described in this Policy, including to operate accounts, meet legal and financial record-keeping obligations, prevent fraud, investigate complaints, resolve disputes, enforce agreements and maintain appropriate security records.

When information is no longer reasonably required and we are not legally required or authorised to retain it, we will take reasonable steps to delete or de-identify it. Some information may remain for a period in backups, archived records or legal and security records.

You may request account deletion by using available account controls or contacting us. Deletion may not immediately remove information that we must or are permitted to retain, or information already lawfully provided to another user as part of an engagement or communication.

14. Access and correction

You may request access to personal information we hold about you and request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. Some account information can be updated directly through the Platform.

To make an access or correction request, contact support@kleenhire.com.au. We may need to verify your identity before responding. We will respond within a reasonable period and may refuse or limit a request where permitted by law, in which case we will provide any explanation required by law.

15. Privacy complaints

If you believe KleenHire has mishandled your personal information, please contact us at support@kleenhire.com.au with enough information for us to understand and investigate the concern.

We will acknowledge and assess privacy complaints within a reasonable period and aim to provide a substantive response within 30 days where practicable. Complex matters may take longer, and we will communicate with you where additional time is reasonably required.

Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner (OAIC).

16. Data breaches

If we become aware of a data breach involving personal information, we will take reasonable steps to contain, investigate and remediate the incident. Where the Notifiable Data Breaches scheme or another applicable law requires notification, we will notify affected individuals and the relevant regulator as required.

17. Children

KleenHire is intended for adults and business use and is not intended for persons under 18. We do not knowingly invite persons under 18 to create worker or business accounts. If we learn that personal information has been collected from a person under 18 in circumstances where it should not have been collected, we will take reasonable steps appropriate to the circumstances.

18. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, technology or legal obligations change. The current version will be published through KleenHire with an updated effective or revision date. If a change is material, we may provide additional notice where appropriate.

19. Contact us

Privacy questions, access requests, correction requests and complaints can be sent to support@kleenhire.com.au.

KleenHire is owned and operated by GARLEY GROUP PTY LTD.